Thank you for confirming.

Today’s lesson: Thank you for confirming.

Lesson Title

Thank you for confirming.

Duration: 60 minutes
Level: Upper intermediate or Advancede

Confirming information and facts

In this lesson, we will cover the common situations where we use the phrase “thank you for confirming” and provide tips for writing a professional confirmation email.

In business, checking facts is super important. It helps make sure things are right and everyone trusts each other. Confirming info means we can make good choices and helps us communicate clearly and avoid misunderstandings.

Confirming facts is crucial when there is any doubt in business communication.


To acknowledge the response from the person we are communicating with, we can email them saying “thank you for confirming.” This phrase informs the recipient that their response has been received and understood, allowing us to proceed with the next step in the communication process

In this lesson, we will cover the common situations where we use the phrase “thank you for confirming” and provide tips for writing a professional confirmation email. At the end, we will also provide you with examples of phrases and email templates that you can easily use in your digital communication.

Here are some scenarios where we need to write a confirmation email.

Customer Support

Confirming facts or your customer needs is a crucial aspect of customer support.

Sales

In sales, it’s common for representatives to regularly ask for and then thank customers for confirming information.

Day-to-day emails

Email communication between colleagues or clients often involves sharing important information such as; instructions, project updates, data reports and changes.

3 tips to remember when you write an email.

Writing a confirmation email is not difficult. Here are three tips you should keep in mind to increase the effectiveness of your reply.

Restate.

Repeat or restate the information that was confirmed in your email. This not only shows that you understand what the recipient said, but it also creates a trail of communication to refer to in case of any confusion in the future.

Declare.

State Your Next Steps. Let the recipient know what actions you’ll be taking with the confirmed information. If you’re communicating with a customer, they’ll want to know what you’re doing to solve their problem. If you’re communicating with a professional, they’ll want to stay informed, especially if your actions will impact them.

Ask if needed.

Request further confirmation: If the recipient didn’t confirm all the information you required, don’t hesitate to ask for additional confirmation. It’s possible that they didn’t read your entire email or they forgot some of your questions.

Example phrases and email templates.

Below are 10 “thank you for confirming” phrase examples which you can insert into your emails.

  1. Thank you for confirming that information.
  2. Thanks for confirming.
  3. Thanks for providing confirmation.
  4. Thank you so much for confirming.
  5. Thank you for your confirmation of this information.
  1. Thank you for your confirmation of this data.
  2. We appreciate you confirming that information for us.
  3. Thanks to your confirmation, we can now proceed.
  4. I’m grateful to you for confirming.
  5. Your confirmation is extremely helpful, thank you.

10 “thank you for confirming” email templates you can copy and paste.

1. Customer Support Template #1

Hello {{first_name}},

Thank you for confirming. Now that I know the problem you are experiencing, I can recommend a solution. I can send a service technician to your home this week to work on the issue. Please respond to this email as soon as possible with days and times that work best for your schedule.

Sincerely,

{{employee_name}}

2. Customer Support Template #2

Hello {{first_name}},

Thank you for confirming. Since you decided to accept a refund for the product, we will issue the full dollar amount of your purchase back to your bank account. You should see a credit in your bank account in the amount of {{dollar_amount}} within 5-10 business days.

Sincerely,

{{employee_name}}

3. Customer Support Template #3

Hello {{first_name}},

Thank you for confirming. I would like to request more information. Have you tried {{standard_solution}}? If not, please try that and let me know whether that repairs the issue. If the device still doesn’t work afterwards, we will continue to troubleshoot.

Sincerely,

{{employee_name}}

4. Customer Support Template #4

Hello {{first_name}},

Thank you for confirming. I looked up the order number you confirmed, and it seems that your shipment is delayed due to supply chain issues. We apologize for the delay. Please let me know if you would like to continue to wait or if you would prefer a full refund.

Sincerely,

{{employee_name}}

5. Sales Template #1

Hello {{first_name}},

Thank you for confirming. Now that I know your budget, I recommend {{product_or_service_name}}. I believe this will suit all your needs. Please reply as soon as possible and let me know if you’d like to proceed with the sale.

Sincerely,

{{employee_name}}

6. Sales Template #2

Hello {{first_name}},

Thank you for confirming. This is the credit card information I received from you: {{credit_card_information}}. I will proceed with the purchase using this information along with this billing address, which you also provided: {{customer_billing_address}}.

Sincerely,

{{employee_name}}

7. Sales Template #3

Hello {{first_name}}, Thank you for confirming. I will send an invoice to the following address which you provided in your last email: {{customer_address}} Sincerely, {{employee_name}} Copy

8. Sales Template #4

Hello {{first_name}},

Thank you for confirming. I would like to request more information. I have several great products to show you, but I need to know your budget first. Please let me know as soon as possible so I can recommend the right product to meet your financial criteria.

Sincerely,

{{employee_name}}

9. Professional Correspondence Template #1

Hello {{first_name}},

Thank you for confirming. I will use this data in the report I am working on for my department.

Sincerely,

{{employee_name}}

10. Professional Correspondence Template #2

Hello {{first_name}},

Thank you for confirming. I understand the change in policy and will start implementing it in my department immediately.

Sincerely,

{{employee_name}}

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